i am having big problems with my internet while playing games

wasper · ‎06-23-2017

i have two problem's.

#1: randomly, when I am watching videos, playing games, etc... my wireless internet connection disconnect on its own! and when i try to connect to my wi-fi, its says that i can't connect to it. when i try to do it over and over, it connects by this problem makes me so mad when i am playing an online game and at a very important moment, it disconnect.

i have a good wi-fi so the problem is my computer

#2: i am experiencing some big internet interruption while playing games. my problem doesn't relate with ping or a bad connection. randomly, when i am playing, i am losing the connection to the server or my connection become super slow or it disconnect.

i am having these problem's for almost 2 years and its ruinning my gaming experience.

i realy need help.

old_geekster · ‎06-23-2017

@wasper, welcome to the forum.

@wasper wrote:
i have two problem's.

#1: randomly, when I am watching videos, playing games, etc... my wireless internet connection disconnect on its own! and when i try to connect to my wi-fi, its says that i can't connect to it. when i try to do it over and over, it connects by this problem makes me so mad when i am playing an online game and at a very important moment, it disconnect. You should update your wireless driver. This could be the problem. The best way is to go into the Device Manager and locate the Network adapters. Right click on it and choose Upate driver and Search automatically for updated driver software.

i have a good wi-fi so the problem is my computer You should still contact your ISP for help. They are the experts on their product and should be able to help you.

#2: i am experiencing some big internet interruption while playing games. my problem doesn't relate with ping or a bad connection. randomly, when i am playing, i am losing the connection to the server or my connection become super slow or it disconnect. I suggest contacting the games Customer Support for help. Again, they are the experts on their products.

i am having these problem's for almost 2 years and its ruinning my gaming experience.

i realy need help.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

I am not an HP Employee!!

wasper · ‎06-26-2017

#1 i updated my wireless driver many times and the problem still occure.

my router i good. there is about 7 devices connected to it. they are having no problem and my PC is the only one who got internet problem.

#2 the games that i play is not the problem, its in my computer and i don't know what it is...