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i have connected my phone via omen commandcenter but when i want to launch as remote desktop (error)

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Omen by HP Laptop 15-dc0004nb
Microsoft Windows 10 (64-bit)


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@didelfreedom Greetings from the HP Community!

If you are using the Game Stream option to host your device, please ensure you've gone through the list of steps below to set it up and proceed accordingly:


The first time you open Game Stream, you are prompted to create a user account. Your account can only be created on a host PC. To use Game Stream, you must create an account.

  1. On the sign in screen, first time users are directed create an account. Click Don't have an account? Sign up.

    Sign up for a Game Stream account

  2. On the Create your HP account screen, fill in the information and click SIGN UP.

    Fill in your information to create an account

  3. A verification code is sent to your email. Fill in the email verification code and click Submit.

    Fill in the email verification code

  4. A screen verifies that your host account is set up.


    This screen disappears as soon as a client PC signs in with the same credentials.

    Screen verifies that your host account is set up

  5. Install OMEN Command Center from the Microsoft Store on your client PC.

  6. Open OMEN Command Center on the client PC and log in using the same credentials as the host PC.

    Game Stream is now ready for remote game streaming.

When a user signs in on a client PC the host settings page displays. Depending on the number of clients signed in, the host settings page varies accordingly.

  • One host, one client PC connected

    Host PC showing one client connected

  • One host, one client PC connected and streaming

    Host PC showing one client PC connected and streaming

  • One host, multiple client PCs connected

    Host PC  showing multiple clients connected

  • One host, no client PCs connected

    Host PC showing no client PCs connected

For more details: click here


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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