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07-04-2022 07:17 PM - last edited on 07-08-2022 08:41 AM by JessikaV
My desktop wouldn't turn on when it sleeps. I searched it online to solve this problem, but nothing worked. So, I tried to get help from virtual assistant, and it told me to update the BIOS. My BIOS is F.13-03/29/2022 and there was one that was F.15 and I thought it was newer version. I tried to install it, but it said it said it was older and I couldn't solve the problem.
Can anyone help me with this?
07-07-2022 11:37 AM - edited 07-11-2022 01:50 PM
Welcome to the HP support community.
I understand that your notebook does not turn on from sleep mode, I am glad to assist you.
Restart the computer
Restarting your computer erases all information in the computer memory, which might restore functionality. If the issue persists after restarting the computer, enable the keyboard to wake the computer.
Enable the keyboard to wake the computer
- Enabling your keyboard to wake your computer from sleep mode might resolve the issue.
- In Windows, search for and open the Device Manager.
- Select the arrow next to Keyboards, and then select the name of your keyboard.
- Select the Power management tab. If the Power management tab is not available, select the Change Settings button. The same Keyboard Properties window opens with the Power management tab available. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
- Select Allow this device to wake the computer.
- Select OK.
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
08-02-2022 05:54 AM
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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