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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-27-2023 10:57 PM

HP Recommended

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Hi im trynna contact support because my hp gaming pc is basically broken i have taken so much care of this pc i don’t kno what’s wrong with it. It all started whit beeping codes. I fixed it i just took the ram out and put it back in but later on it started doing it again. Now it started giving me codes saying the pc can’t be repaired to contact support and a bunch of other stuff. 

5 REPLIES 5

‎11-28-2023 03:38 PM - edited ‎11-28-2023 03:46 PM

HP Recommended

Hi @osne 

 

Welcome to the HP Forum.

 

You can Contact HP Support at this Link.

 

It's tough to provide troubleshooting tips because each image you have provided represents different types of errors.

 

1. The first image suggests the BIOS is corrupted. A possible remedy for this would be to try creating a USB BIOS recovery flash drive on a different PC to fix the BIOS. You would need to provide a specific HP Product number or model to check for a compatible BIOS update.

 

2. The second image suggests the Power On Self Test is halting for some reason. This may suggest a system drive hardware problem.

 

3. The third image would indicate the system drive is detected but the PC has a Windows boot loader problem.

 

Is the real problem in image 1, image 2, or image 3? I don't know.

 

Try reseating the RAM again. Or try one stick of RAM in each memory slot if you have more than one stick of factory RAM.

 

Start the PC each time to check for a fix.

 

I would suggest trying to run HP Diagnostics but I don't think this is possible if the BIOS is corrupted..

 

The BIOS problem would override other problems unless a flaky stick of RAM is causing ghost errors that don't exist.

 

Regards

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‎11-28-2023 04:09 PM

HP Recommended

Thanks for you reply bill. If nothing that i do works what could i do should i call hp and tell them? and do u think they will give me a refund or store credit because i’ve tried everything. 

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‎11-28-2023 06:12 PM

HP Recommended

Hi @osne 

 

My pleasure.

 

I could not predict how HP would respond. I am a forum member such as yourself.

 

I would contact HP if the PC is in warranty.

 

Regards

 

 

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‎11-28-2023 06:17 PM

HP Recommended

so u know their support number  for when stuff like this happens i can’t really find a **bleep** 

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‎11-29-2023 03:35 AM

HP Recommended

Hi @osne 

 

I haven't seen a phone contact number for HP in years.

 

I provided this Link to the HP Support site in first response.

 

Regards

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