new keyboaed & mouse-not working; no lights

SlamRoll · ‎09-07-2019

Good Day, I have used the keyboard and mouse that came with the omen 875-0034 to run a full set-up -including all windows updates and HP support assistant updates as well.

Today the rest of Omen peripherals arrived..Sequenser Keyboard, Reactor mouse and Mindframe headphones. I shut down the PC to plug in these and when turned on got a boot screen with keyboard error. the keyboard did not respond nor did the mouse--no backlights on those 2 - but the headphones are lighted. Omen command center asks for driver updates bot none are available through that link to windows. I went to microsoft store to get the omen command center app and it is already installed. seems I am missing something, and am not this tech savvy !!!

Thanks for Your time,

Sam

old_geekster · ‎09-07-2019

@SlamRoll , welcome to the forum.

Have you updated Windows 10 to version 1709 or higher? This is necessary for these items to run properly.

Here are the User Guides for each of the items:

Sequencer - http://h10032.www1.hp.com/ctg/Manual/c06060374

Reactor - http://h10032.www1.hp.com/ctg/Manual/c06068457

Mindframe - http://h10032.www1.hp.com/ctg/Manual/c06155466

There is a tool to do a firmware update on the Mindframe headset.

Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

SlamRoll · ‎09-08-2019

So after reading other posts, I remembered the old days when stuff gets fussy - unplug it and send it to the corner for a time out....unplugged everything including power cable and did some chores, fixed a meal. When started back up the key/mouse showed short light sequence and did respond...command center still insisted on updates that still not there...

Powered on next day and found command center agreeable (surprise) after log-in and such was able to use the features.

So thanks for the tips here,

yes win version 1903.

old_geekster · ‎09-08-2019

You are welcome, @SlamRoll!

I am glad that you finally got things to work properly. I believe that there may have been an update installed that fixed your problem. We will never know for certain.

Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

SlamRoll · ‎09-09-2019

Hello, the saga continues. here is the e-mail to 'feedback' folks at omen command !!

(Please don't forget to attach the log files generated in C:\system.sav\OCCLogCollection\)

Sent from Mail for Windows 10

Good Day, not sure where to begin but (pretty sure) the light scheme went dark after I selected the ‘omen’ key (several times) thinking it would open the command center.

So I go to search for info about the ‘Omen’ key and it’s feature design, beside gripes about no ‘home’ key nothing pertinent…seems after this I noticed no lights !!

So when attempting to put the lights back on in the command center, it did not respond….I am not this tech savvy mind You !!

I snooped around forum topics and thought maybe HP product assistant could help. When attempting to add the Sequencer-Reactor and Mindframe Products without any luck, I read a post about this feedback feature.

I am including a link to HP community about the pesky keyboard (??) from couple days ago. Just got the system unboxed last Thur. 9-5-19.

Omen 875-0034 which is registered at HP, is it possible to have these peripherals added to My products for better support?? They all have serial #s.

Anyhow thanks for the time putting up with a Dummie like Me !!