3. Type Services in the Windows Search bar and hit Enter. Scroll down to HP Omen HSA Service and see if its marked as Running Automatic. If it is not, double click on it and change the Startup Type to Automatic and click the Start button.
4. Then go to the Windows Search bar and type Device Manager and hit Enter. Scroll to Software Components and expand it. Look for Omen Software and Services and make sure there is no yellow caution sign next to it.
If that doesnt do it, I would contact HP Support since they worked on the unit and explain what happened.