• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Locked

‎11-11-2021 03:34 PM

HP Recommended

The omen is unresponsive, the fan is running. I hold power button for 20 seconds but does not turn off. Is there a safe way to turn off? Any idea why this is happening? Thanks

Category:
1 REPLY 1

‎11-11-2021 03:57 PM - edited ‎11-11-2021 04:10 PM

HP Recommended

Hi,

 

I would disconnect AC power (and depress the power switch for about 20 seconds), then connect to AC power and start the PC to see what happens. A hardware problem may be indicated if the PC will not POST and you cannot get to the UEFI startup screen, tap "ESC" at system startup.

 

Possible causes could be component failure. How long have you been using W11? This could be an issue if hardware is good.

 

What state was the PC in prior to this happening? (the PC was running or sleeping and abruptly shut down exhibiting the symptoms you describe, you did a Microsoft or HP update, you started the PC and experienced this symptom). 

 

Regards

 

 

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.