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jeroen3000
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Message 1 of 2
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Flag Post

pcie wan card RRTL8822BE PCIe wifi adapter keeps disconnecting/unreliable

‎12-30-2017 05:43 AM

HP Recommended
Product: OMEN by HP 880-100 Desktop PC series
Operating System: Microsoft Windows 10 (64-bit)

I have just bought a new HP desktop, but the internal wifi is unreliable: it keeps getting disconnected, after half a minute it restores it self though again. but this keeps repeating; connection is lost  frequentrly during an internet session. Very frustrating, but there is not a real pattern to discover when it failes.

 

I have disabled the card RRTL8822BE PCIe wifi adapter device in device management, and added an external usb wifi adapter in stead of it which works like a charm and is reliable with no disconnects at all, so it is clear that the realtek WAN wifi card has a defect. I like this being solved; can HP send me a new good/reliable Mini PCI express wifi Realtek card for this problem, so hat I am not forced to use a external usb wifi adapater to solve this issue for my new computer?

1 REPLY 1
Photoray002
Level 15
Level 15
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Message 2 of 2
Flag Post

‎12-30-2017 11:53 AM

HP Recommended

Hello @jeroen3000

 

This forum isnt connected with Support directly.

 

You have to contact them via the this link...

Contact HP Worldwide | HP® Official Site

 

Choose the country you are in, then choose Support and follow the instructions.

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