cancel
Showing results for 
Search instead for 
Did you mean: 
jeroen3000
New member
6 3 0 0
Message 1 of 2
301
Flag Post
HP Recommended

pcie wan card RRTL8822BE PCIe wifi adapter keeps disconnecting/unreliable

OMEN by HP 880-100 Desktop PC series
Microsoft Windows 10 (64-bit)

I have just bought a new HP desktop, but the internal wifi is unreliable: it keeps getting disconnected, after half a minute it restores it self though again. but this keeps repeating; connection is lost  frequentrly during an internet session. Very frustrating, but there is not a real pattern to discover when it failes.

 

I have disabled the card RRTL8822BE PCIe wifi adapter device in device management, and added an external usb wifi adapter in stead of it which works like a charm and is reliable with no disconnects at all, so it is clear that the realtek WAN wifi card has a defect. I like this being solved; can HP send me a new good/reliable Mini PCI express wifi Realtek card for this problem, so hat I am not forced to use a external usb wifi adapater to solve this issue for my new computer?

1 REPLY 1
Level 15
Level 15
11,083 10,894 1,121 3,234
Message 2 of 2
281
Flag Post
HP Recommended

pcie wan card RRTL8822BE PCIe wifi adapter keeps disconnecting/unreliable

Hello @jeroen3000

 

This forum isnt connected with Support directly.

 

You have to contact them via the this link...

Contact HP Worldwide | HP® Official Site

 

Choose the country you are in, then choose Support and follow the instructions.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation