repair and extened warranty

[1983FXWG]

I can't seem to get in contact with my case manager because he in india and I'm on the east coast of the United States of America, I need a case manager in the United States of America that we are on the same time zones, why is this such of an issue with my repair on my Omen45L 22-3000i, I paid for extend warranty and HP support can't fix it for 3 months because they don't have the parts 🤔, 

[Garp_senchau]

@1983FXWG, Welcome to HP Support Community,

Thank you for posting your query.

Thank you for reaching out, and I’m really sorry to hear about the difficulties you're experiencing with your Omen 45L and the delay in getting it repaired. I can understand how important it is to have timely support, especially with an extended warranty in place.

I’d be happy to assist you in getting this sorted. Please send me your case ID via private message, and I’ll personally look into your issue and help expedite the process as best as I can.

Thank you for your patience, and I look forward to helping you resolve this as quickly as possible.

I hope this helps.

Take care and have a good day. 

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Regards,

[1983FXWG]

Hey bud I'm not trying to be a pain in the ass but I spent over $3000.00  on a top of the line HP gaming PC,because I have been a loyal HP consumer for 20 years and now this has been the worst purchase and support help I have ever experienced. I can't understand  how and why it's going to  takes 3 months to replace a motherboard, I purchased extended warranty and the Omen45L spends more time being repaired than me using it. so far the majority of my warranty it has been in the repair center. On this forum it seems like I not the only one having the exact same issues, why isn't HP stepping up and addressing this major problem instead they keep selling defective machines and having pissed off consumers complaining about service and customer support not helping they just keep passing the problem of to someone else,

[Garp_senchau]

Hi @1983FXWG,

Thank you for your response

I'm really sorry you're having such a tough time with your Omen 45L. I totally get how frustrating this must be, especially after spending so much.

If you could send me your case details in a private message, I’ll look into it and do what I can to help speed things up. I want to make sure you get the support you deserve. 

Thanks for your patience!

Regards,