screen freezing or audio lag

[Marvv0111]

when I am playing any kind of game the  i either get frames drops or the screen start to free a little bit every few minutes Aswell when I'm watching a video or a movie the audio starts to freeze or lag like that never has happened to me before on my previous computers. 

[VikramTheGreat]

Hi @Marvv0111,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed description — it sounds like your HP PC is experiencing performance stuttering that affects both gaming (frame drops) and media playback (audio lag). Since this issue is new and didn’t happen on your previous computers, let’s walk through how to address it:

Recommended Troubleshooting for Lag, Frame Drops, and Audio Stutter

1. Update Graphics and Audio Drivers

Outdated or corrupted drivers are a common cause of stuttering.

• Go to HP Support – Software & Drivers.
• Enter your PC model and download the latest:
  • Graphics driver (Intel, AMD, or NVIDIA)
  • Audio driver (Realtek or Conexant)
• Alternatively, use HP Support Assistant to automatically detect and install updates.

2. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update
• Install all available updates, especially optional driver updates.

3. Run HP Hardware Diagnostics

• Download and run HP PC Hardware Diagnostics for Windows: HP PC Hardware Diagnostics | HP® Support.
• Run tests for:
  • Memory
  • Processor
  • Graphics
  • Audio

This will help identify if there’s a hardware issue.

 4. Check Background Processes

• Press Ctrl + Shift + Esc to open Task Manager.
• Look under the Processes tab for high CPU, memory, or disk usage.
• Disable unnecessary startup apps under the Startup tab.

5. Thermal Throttling or Overheating

• If your PC gets hot, it may throttle performance.
• Clean vents and fans.
• Use HP Command Center (if available) to set the thermal profile to Performance.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support