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09-22-2019 02:03 PM
I have Omen x model P1000-010, with backpack and 2 external batteries.
I cannot operate HTC Vive pro or any Games that need resources.
I'm using original 330W power supply and getting same results.
I did all tests from HP download and they say that all ok. But, I have another Omen x that works great. I changed batteries between them but same problem.
Looks that it's under power economy mode, the CPI and the Video card.
Let me know what to do
09-24-2019 06:27 PM
Welcome to HP support community.
Perform a power drain on the computer
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Perform BIOS default
Turn on the computer, and then click F10, until the BIOS opens.
Under the Main tab, use the up and down arrow keys to select Restore Defaults.
Figure : Restore Defaults
Figure : Load Defaults
Under the Main tab, use the up and down arrow keys to select Save Changes and Exit.
Figure : Save Changes and Exit
When prompted, click Yes to save changes and exit.
Figure : Click Yes
Run Extensive system test to check for hardware failures.
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.
5. Click Run once, or Loop until error. While the test is running, the time remaining and test result for each component are shown on the screen.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
09-25-2019 12:39 PM
Hi, we did exactly as written. 100%
But the problem on this PC still remains.
Please see both tests
You can see the problem. One is good Omenx and second is the bad one.
Both connected to same type of PS , original with 2 batteries full charged inside the backpack.
09-26-2019 03:32 PM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
10-01-2019 02:16 AM
10-01-2019 02:16 PM
Test the battery using HP Hardware Diagnostics
Turn on the computer.
Search for HP PC Hardware Diagnostics Windows, right-click the app in the search results, and then select Run as administrator.
If the app is not installed on your computer, download the latest version, go to HP PCs - Testing for Hardware Failures website.
Click Component Tests in the main menu.
In the list of Component Tests, click Power.
Select Battery Check, and then click Run once.
Wait while the test is in progress. The Battery Test takes about two minutes.
Click Finish on the Component Tests page.
Select Test Logs to see the results of the battery test.
When the testing is done, review the test logs that display for the status or condition of the battery.
I am an HP Employee
10-01-2019 03:21 PM
I did that and got positive answer. My batteries are perfect.
I dont know why with power supply all works perfect, but on Original new batteries it go down 70% less graphic and CPU power.
And it's not stable as well. Jumps between 30%-50% , at GPU test.
10-02-2019 05:11 PM
I appreciate all your time and efforts!
You have tried most of the steps that could ve resolve the issue, I would personally suggest you contact our HP Support for further assistance.
Click here: www.hp.com/contacthp
Keep me posted on further assistance. I hope that helps!
Have a great day ahead!
I am an HP Employee
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