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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 15L Gaming Desktop PC TG02-0000a (4H508AV)

Hi.

I've recently bought new Gaming PC - Victus by HP 15L Gaming Desktop TG02-0783nw PC . From the start, I've heard the sound of electricity crackling – short and at random times (no relation with CPU usage etc., for example it appears when I browse the Internet). I tried to switch the power cable but it doesn't change anything.

First I called the HP Support Centre and explained the problem to the employee. He said that this problem can appear due to devicie specification and I should contact HP when the sound changes. After 2 days it became more frequent so I decided to contact HP Center again and they took my PC to the Service Centre.

They replaced 2 parts of PC:

1) System cooling fan,

2) Intel processor heat sink assembly.

I thought the problem was gone but it seems to have appeared again - I don't know if that should worry me or if it appears in every PC from this branch. Should I call the Support Centre again?

 

Here is the sound I've recorded (2 times short sound, and the last one is a bit longer):

[content removed]

2 REPLIES 2
HP Recommended

Hi @Arylia,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your laptop Hinge and broken screens. Not to worry I will help you to get a resolution to resolve the issue. 

 

I am sorry to hear This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee!

Take care and have a good day.
Gaya1239 – HP Support.
HP Recommended

@Arylia ,

 

I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out. 

 

Please use the following link to create a case number, then call and it may help speed up the call process: 

  • Step 1. Open link:  https://support.hp.com/us-en/contact-hp
  • Step 2. Sign in / sign in as a guest
  • Step 3. Enter the product number or select auto-detect
  • Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
  • Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appears.

Note: Out-of-warranty product repair will cost.

  

Keep me posted on further assistance. Hope that helps!  

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, That'll help us and others see that we've got the answers!

I am an HP Employee

 

Take care and have a good day.

Gaya1239 – HP Support.

Take care and have a good day.
Gaya1239 – HP Support.
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