Create an account on the HP Community to personalize your profile and ask a question
12-13-2020 04:15 AM
Product: OMEN 15
Operating System: Microsoft Windows 10 (64-bit)
I own a HP OMEN 15 equipped with i5 and GTX 1650. Initially after buying the laptop the gaming sessions were cool and smooth. Now the temperature is crossing 95 degree Celsius and CPU usage remains 100%. This happens only while gaming. I believe this happened after windows update(20H2). Any solutions for this?
11 REPLIES 11
12-13-2020 05:53 AM
Did you look into the Task Manager to see if any services were also running while gaming that were eating up a lot of resources?
Click the CPU column to make the percentages all show highest to lowest so you can view them easily.
If you cannot find what Service is eating up the resources, you ultimately might have to roll back the upgrade, till a fix comes out. Its not the first time an MS upgrade broke something.
12-17-2020 05:38 PM
Yeah, I know that this isn't part of the discussion. But I can't update the audio driver because of the Windows 10 update, since the ones HP had provided can't work with the current Windows 10 version. I had been told by the Microsoft community to ask HP to get the ones that does work. And I have yet, to receive a confirmation about the audio driver update. The most common solutions doesn't work, since Microsoft had reconstructed Windows again. But I may end up trying them anyways.
12-17-2020 06:22 PM
Even with the auto installation of the drivers? But sadly I have the short end of the stick when it comes with audio driver on my gaming laptop. And I doubt that I can find any vendors for this specific driver that I can be able to brute force installation like Intel drivers. It isn't that big of a deal to reinstall windows over one audio driver that Microsoft had completely changed windows so that manufacturers have to remake their drivers.
12-17-2020 07:03 PM
I was offering since I didn't know if your what ever audio software was failing due to the upgrade. This would get you up and running. If you do want the ISO, you cannot simply get it from Microsoft unless you have a membership to the Insiders.
If you needed it, I can give you my link.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community