cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
5 3 0 0
Message 1 of 3
2,865
Flag Post

15-Cx0058WM GAMING Laptop Overheating

HP Recommended
Gaming Pavillion 15-Cx0058WM
Microsoft Windows 10 (64-bit)

Just received Laptop back from repair ( see case #5049800198).  Have only used a couple of times since receiving this back from WARRANTY repair, and 30m into Gaming, the Case is BURNING HOT to the touch.  Ill get an accurate account of the temp soon.  I know this is a gaming laptop, and will reach some high temps rendering the stuff we want it to nowadays, however, it burned my wifes finger it got so hot...  Certified electrician friend came out and check my outlets, and of course they are all in good shape, voltages within range and are all grounded.  So I now turn my attention to the laptop itself.  Not completely sure what all was replaced under warranty, but I can say that this is a different charger than came with the unit.  Not sure whats going on with it, but I would like to think that diag was ran on it before it left to make sure it didnt do this?  Any help  in the right direction will be appreciated. 

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
7,897 7,899 335 511
Message 2 of 3
Flag Post
HP Recommended

@Corpzkiller Welcome to HP Community!

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

Reply
0 Kudos
Highlighted
Author
Level 1
5 3 0 0
Message 3 of 3
Flag Post
HP Recommended

Thx for the speedy reply Praveen196.  I have received no messages as of yet, but hopefully soon will get a msg from them.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation