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‎09-27-2025 10:44 AM

HP Recommended
Operating System: Microsoft Windows 11

I just bought my OMEN Gaming Laptop 17-db0020nt (A44QREA) and it has FreeDOS. I want to install Windows 11, but when I try to install Windows 11 from a USB drive, I get the "install driver to show hardware" error. I'm prompted to install the driver for the disk you want to install it on. I ran an SSD diagnostic test and found no problems. I can't find any drivers for this on the product's driver download page. Can you help me install Windows 11?

5 REPLIES 5

‎09-27-2025 10:52 AM

HP Recommended

This person had a similar issue, and the only suggestion I can offer would be to do what he did and manually install the AMD Neural Processing Unit (NPU) driver so W11 can install.

 

Here's the driver:

 

OMEN 17.3 inch Gaming Laptop PC 17-db0000 IDS Base Model Software and Driver Details

 

Here's the discussion:

 

Installing Win 11 on HP Victus 16 with AMD Ryzen 7 CPU - Dri... - HP Support Community - 9379734

 

 

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‎09-27-2025 11:37 AM

HP Recommended

I tried what you said, but it couldn't find the driver. I created the USB using Rufus. Could this be a problem?

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‎09-27-2025 11:57 AM

HP Recommended

I doubt that is the problem but you can use the Microsoft media creation tool and see if that makes a difference.

 

Download Windows 11

 

I know it's closing the barn door after the horse has already gotten away, but I would never recommend to anyone buying a new notebook nowadays to buy one with FreeDOS with the intention of installing Windows.

 

The hardware has become so complicated, no one knows what to do anymore.

 

If that driver didn't work for you unfortunately I don't have any other ideas for you to try.

 

I doubt anyone can help you.

 

You can't find any info on this problem on AMD's forums either.

 

At least I haven't been able to.

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‎09-27-2025 12:06 PM

HP Recommended

Thank you very much for your interest. I'm trying it with the "media creator tool" and hope it works this time. Yes, Freedos was problematic.

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‎09-27-2025 02:46 PM

HP Recommended

You're very welcome. 

 

If you manage to get Windows installed, please post back and let us know what the magic trick is to do it  

 

Good luck!

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