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A_Cooper92
Level 2
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Message 1 of 5
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2021 Omen 17 undervolt turning itself off in the Game Hub.

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Omen 17
Microsoft Windows 10 (64-bit)

After I freshly start up my computer and pull up the Omen Game Hub, I find that my undervolt preset has turn itself off?

This happens in both custom and intelligent mode. I do not get any blue screen or crashes of any kind.

I set my undervolt, go play a game, shut the pc down when I’m finished, then later when I reboot it, undervolt is off.

ive tried reinstalling the software and that did not fix it. Does anyone have a solution? Or do I just need to move over to Throttlestop?

 

thanks!

4 REPLIES 4
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 5
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Hi@A_Cooper92,

 

 Welcome to the HP Support Community!

 

Apologize for the issue with the shuts down automatically and also getting the blue screen. We understand it's a gaming notebook lets try a few troubleshooting steps to fix the issue.

 

Check for the BIOS Update?

 

Tried Adding the game to High performances in the Nivida control panel?

 

Download GEFORCE EXPERIENCE updates the gaming drivers.

 

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

 

Press the Windows key and G to open the Game bar.

 

In the game bar, click Settings.

 

Click the check box next to the game title to enable Game Mode for that game.

 

Plug notebook PCs into an AC adapter to give the graphics card more power.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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SYLee1071
Level 2
11 11 1 0
Message 3 of 5
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Please refer to attached figure to set it and to see if it could be fixed or not.

SYLee1071_0-1633594972148.png

 

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praveenbv
HP Support Agent
HP Support Agent
6,875 6,873 299 365
Message 4 of 5
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Hi@SYLee1071,

 

We have done the basic troubleshooting as per the document and the notebook needs to be checked by taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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A_Cooper92
Author
Level 2
8 5 1 1
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Yeah that was no help at all…

Technical support told me the app is designed to shut off every reboot and has to be manually turned on each time you start the system up..

That isn’t true at all. So I really haven’t gotten anywhere. I’m assuming it’s a safety feature for instability is my guess.

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