cancel
Showing results for 
Search instead for 
Did you mean: 
Aniket_Dey
New member
3 2 0 0
Message 1 of 6
1,909
Flag Post

Solved!

3.5 mm jack is not working properly.

HP Recommended
HP Pavillion Gaming Laptop 15-cx0140TX
Microsoft Windows 10 (64-bit)

Whenever i plug in headphones or earphones to my laptop, one side produces a "zzkkkrzz" like sound along side the device audio. i tried with different headphones and earphones but still the problem persists. I used that headphone in other devices and it works properly, only happens in my laptop. Please tell me how i can solve this problem as this has turned into a serious irritation.

1 ACCEPTED SOLUTION

Accepted Solutions
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 2 of 6
Flag Post
HP Recommended

@Aniket_Dey

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

5 REPLIES 5
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 2 of 6
Flag Post
HP Recommended

@Aniket_Dey

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Aniket_Dey
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Well I did get the the hard disk switched with an SSD before this happened.

0 Kudos
Echo_Lake
HP Support Agent
HP Support Agent
23,493 23,451 1,064 1,097
Message 4 of 6
Flag Post
HP Recommended

@Aniket_Dey

Thank you for posting back. 

 

Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

 

ECHO_LAKE
I am an HP Employee

Aniket_Dey
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

yeah i marked as solution as it worked perfectly will inform u incase it misbehaves again.

0 Kudos
Tags (1)
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 6 of 6
Flag Post
HP Recommended

@Aniket_Dey That's awesome, I'm glad it worked.

Have a good day.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation