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‎01-23-2021 07:41 PM

HP Recommended
Product: Omen 1500
Operating System: Microsoft Windows 10 (64-bit)

Hi I'm having a problem with my omen 1500 it has the Nvidia card and the Intel chip 1050 TI I just got it back from HP from repair and I guess the board was bad and the fan. But my question is now that I have it back I cannot install the drivers for the Nvidia card or the 3d video controller is yellow explanation out? Any help would be much appreciated thank you! And I've already tried to reinstall it doing a clean install trying to update the 3D video controller with no luck! Thanks again! 

1 person had the same question
2 REPLIES 2

‎01-24-2021 07:58 AM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Also, please post the hardware ID for the 3D video controller so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

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‎01-26-2021 08:04 AM

HP Recommended

There's a lot of good information on that link you sent me. But still cannot get the driver installed it doesn't even recognize that I have an Nvidia card available? Since they put a new board in as well my recovery disk won't work either nor will my cloud-based recovery don't work as well! Thank you! 

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