A long time problem with my Omen Gaming Notebook...Victus by HP 16,1 Zoll gaming Laptop-PC 16-d0000

[Trivon]

Hey guys 🙂

I had a lot of issues with my notebook for month and I tried plenty of solutions but never solved this issue for a long time. While playing games the Notebook freezes, black or bluescreen (watchclock timeout) appears and its reboots itself. It also happens when I do a benchmarktest (Haven). Perhaps the OmenNotebook is the Problem itself and very instable and HP did something wrong...idk.

_Specs_:

Name: Victus by HP 16.1 Zoll gaming Laptop-PC 16-d0000

Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz

RAM: 16 GB DDR5-Ram with 4.800 MHz (2x8 GB)

Memory: PCIe® Gen 4.0 x4 NVMe™ TLC M.2-512-GB-Solid-State-drive

integrated graphic: Intel Iris Xe Graphics

separated graphic: NVidea Geforce RTX 3050Ti 4GB

Display: 144Hz

PSU: 200 W Smart power supply

_Temp_:

normal workmode: approx. 50 to 65 degrees Celcius

While benchmark/gaming: almost 80 degrees Celcius

_List of Stuff I tried_:

reinstalling game

sfc /scannow

Clean PC refresh (cannot go back to Win. 10 because Win. 11 was the first system software on this PC

clean restart

Update all drivers from the HP website and Nvidea website, including BIOS

Set the usage of cores down (42 to 39) using the Intel XTU application

Maybe its an hardware issue...

Any ideas? Thanks in advance for your help 🙂

[Rainbow23]

Hi @Trivon,

Welcome to HP Support Community. 
 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service Center near your location.

Hope this helps.
Take care and have a good day.