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Bart1048
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AC adapter Issue.

HP Recommended
OMEN 15-dc0xxx
Microsoft Windows 10 (64-bit)

Hi.

Recently I have overheated my Ac charger by  accidentally covering it with a blanket.

The adapter stopped working briefly and after cooling down started working again.

The charger seems to work fine now.

 

After that incident however I noticed a frame rate drop while gaming.

I was wondering is there a possibility  the AC Charger is not supplying enough power to the laptop and therefore the gpu (geforce 1060) is underperforming? 

Is there any way to check the laptop/ gpu is getting enough power and the AC Charger working correctly?

Please advise. 

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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@Bart1048

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

A malfunctioning AC Adapter can definite cause such issues. Let's ensure first it is not a Software related issue

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Bart1048
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Hi thank you for the response.

I can confirm that all my drivers are up to date.

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Echo_Lake
HP Support Agent
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@Bart1048

Thank you for posting back. 

 

This sounds like hardware related issue with the Ac adapter. I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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