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‎06-24-2022 04:57 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1025ax
Operating System: Microsoft Windows 11

I opened my hp support assistant and in the updates section there was a AMD High-Definition Graphics Driver update so i clicked on "download and install" and after that the download completed but installation failed. I downloaded the update twice and both times it failed without stating any reason as to why it failed. please help me regarding this problem.

Screenshot 2022-06-24 155742.pngamd failed installation.png AMD High-Definition Graphics Driver     

SoftPaq number: sp136238
Version: 27.20.21030.11000 
 Size: 735.76 MB
Category:
1 person had the same question
1 REPLY 1

‎06-24-2022 06:06 AM

HP Recommended

Hello @dikshant_sharma 

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.25 Rev.A11.6 MBOct 21, 2021Download

 

(2) Uninstall Support Assistant and Reboot !

 

(3) Update graphics

AMD High-Definition Graphics Driver

27.20.21030.11000 Rev.H735.8 MBNov 18, 2021Download

or

NVIDIA Graphics Driver

30.0.14.7141 Rev.G933.9 MBSep 10, 2021Download

 

(4) Download and install HP Support Assistant:

https://support.hp.com/us-en/help/hp-support-assistant

 

(5) Test again ...

 

best regards

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