About victus complaints

[Prakashaleti01]

I have purchased a new victus and ryzen 5 8645hs processor 10 days back i am getting power to the usb port after shutdown completely and heating issue on normal coding purpose  and getting battery only 1hr while gaming   and touch pad freeze sometimes how can I resolve these issues

[Kuroi_Kenshi]

Hi @Prakashaleti01,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Victus laptop with Ryzen 5 8645HS is experiencing multiple issues, including USB ports powered after shutdown, overheating during light use, very short battery life while gaming, and occasional touchpad freezing. Let’s go through a structured set of steps to troubleshoot these.

1. USB Power After Shutdown

Some laptops have USB power delivery enabled during shutdown for charging devices. This is usually a BIOS/firmware setting.

Check BIOS/UEFI Settings:

Restart the laptop and press ESC → F10 (or the key shown on your screen) to enter BIOS.

Look for USB Charging / Power in Shutdown / Always On USB options.

Disable it if you don’t want the USB ports to stay powered after shutdown.

Windows Settings:

Go to Control Panel → Power Options → Choose what the power buttons do → Change settings that are currently unavailable.

Uncheck Turn on fast startup (this can sometimes keep USB power on).

2. Overheating During Normal Use

Update BIOS & Drivers:

Download latest BIOS, chipset, GPU drivers from HP Support for your exact Victus model.

Power Plan Settings:

Set Windows Power Plan to Balanced or HP Recommended for light workloads.

Check Background Processes:

Open Task Manager and see if any processes are using high CPU/GPU while coding. Close unnecessary apps.

Cooling Pad / Ventilation:

Ensure vents are not blocked and consider a cooling pad if you often use it on a soft surface.

3. Short Battery Life While Gaming

Gaming is very power-intensive; 1 hour is typical on high-performance laptops with high-refresh displays.

Optimize Gaming Settings:

Enable Battery Saver / Hybrid Mode when not plugged in.

Lower game settings or reduce frame rate if unplugged.

Windows Battery Settings:

Check Battery Health in HP Command Center. If it shows degradation, calibration may help.

4. Touchpad Freezing

Update Drivers:

Go to Device Manager → Mice and Touchpads → Update driver.

Ensure Synaptics/Windows Precision Touchpad driver is up-to-date.

HP Support Assistant:

Open HP Support Assistant and run diagnostics for touchpad and input devices.

Disable Multi-Touch Gestures Temporarily:

Sometimes, gestures can freeze touchpad. Disable in Settings → Devices → Touchpad to test.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,