After updating windows, the laptop when active or at sleep sometimes tends to shut down randomly .

[Debjit09]

Hp Pavilion Gaming Laptop 15 - dk2000.

[zoey7886]

@Debjit09, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Pavilion Gaming Laptop 15!  
We're thrilled to have the opportunity to assist you and provide a solution. 

It sounds like your HP Pavilion Gaming Laptop 15-dk2000 is experiencing random shutdowns after a Windows update. Here are some troubleshooting steps to help resolve the issue:

1. Check for Overheating

• Since it's a gaming laptop, overheating can cause shutdowns.
• Use HWMonitor or Core Temp to check CPU/GPU temperatures.
• Clean the cooling vents and ensure the laptop is placed on a hard, flat surface for better airflow.

2. Update Drivers & BIOS

• Go to HP Support (support.hp.com) and update:
  • Chipset drivers
  • Graphics drivers (NVIDIA/Intel)
  • BIOS firmware
• Also, update all device drivers via Device Manager.

3. Disable Fast Startup

• Open Control Panel → Power Options → Choose what the power buttons do.
• Click Change settings that are currently unavailable → Uncheck Turn on fast startup.

4. Check Windows Power Settings

• Go to Control Panel → Power Options → Set to High Performance.
• Click Change plan settings → Change advanced power settings.
• Expand Processor power management → Set Minimum processor state to 5%.

5. Check Event Viewer for Errors

• Open Event Viewer (Press Win + X → Select Event Viewer).
• Go to Windows Logs → System and look for critical errors related to shutdowns.

 

[zoey7886 · Accepted solution]

6. Perform a Clean Boot

• Open Run (Win + R), type msconfig, and press Enter.
• Under Services, check Hide all Microsoft services and click Disable all.
• Go to the Startup tab in Task Manager and disable unnecessary apps.

7. Run Windows Troubleshooters

• Open Settings → Update & Security → Troubleshoot → Run Power Troubleshooter.

8. Perform a System Restore (If Issue Started After Update)

• Open Control Panel → Recovery → Open System Restore.
• Choose a restore point before the update and follow the instructions.

9. Check for Windows Update Issues

• Some Windows updates may cause instability. You can uninstall recent updates:
  • Open Settings → Update & Security → Windows Update.
  • Click View update history → Uninstall updates → Remove the latest updates.

If the issue persists, let me know what errors you find in Event Viewer or if any specific action causes the shutdown! 🚀

Take care, and have an amazing day! 
 

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Regards,