Akku Hp Omen Laptop

[HGK31]

battery does not charge, when its on or off.

The Support Assistent gave me the error code REOOW

[ub6424]

Hello @HGK31 

(1) Open the windows device manager and uninstall the "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown your notebook/computer

(3) Remove battery, remove ac adapter, press and hold the power button for 30 seconds.

(Note: If you cannot remove battery because you have to open the notebook and don't want to do it, just start the notebook and go directly into the bios (ESC/F1/F2/F10) and let the notebook stay there (don't connect the AC adapter !) until it is switching off.

(3) Install battery, plugin ac adapter and wait until the battery is fully charged (don't start the windows operating system !) and check the charging led.

(4) If you do have no charging led, wait at least 2 hours ...

(5) Start your notebook/computer, now the windows battery management system is synchronized with your installed battery. Normally it should show 98-100% battery level.

(6) If your battery level is too low and you are loosing your battery capacity too fast, your battery has to be replaced...

best regards

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