All browsers crash except internet explorer

[MHSargol]

Hi,

I have recently bought a new Pavilion gaming 15-ec2xxx laptop.

It has two main browser problems:

1- Parts of browser area (picture, text, icon and ...) get pixelated frequently!

2- All browsers (Edge, Chrome, Firefox, Brave, ... except Internet Explorer) close or display "Error Code: Status_Access_Violation". sometimes reloading that page works but most of the times it does not.

Brave browser error:

Pixelated image 1:

Pixelated image 2:

Chrome error:

[Nirvana_95]

Hi @MHSargol

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing browser pixel-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you update the browser or reinstall the browser to check if the issue persists.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[MHSargol]

Hi Nirvana_95

I had a personal problem and couldn't log in! Sorry to keep waiting you.

I am a Computer Engineer and always I do my handy works.

Spec of my laptop is:

      - AMD Ryzen 7 5800H (Cezanne)

      - 8 GB DDR4 (3200 MHz)

      - Nvidia RTX 3050

      - HP 88DE motherboard

      - AMI BIOS version F.22

and I just added another 8 GB DDR4 (3200 MHz) to it before I test it! 😞

I had checked (almost) all different web browsers and driver updates and different configures and ...

Unfortunately, none of those did n't worked!

However, I discovered another problem in my laptop, GeekBench 5 reports the GPU score just fine but it does not report anything for the CPU!

Then, I had tried installing Linux OS on my laptop but I could not install Ubuntu or arch (or any of their different distributions) on my laptop!

I had tested many distributions of the Linux on my laptop and only the Nvidia-version of Pop!_os (after disabling acpi in the installation phase) installed and worked on the laptop. Then I checked the Geekbench 5 on the Pop!_os and it reported (a very low) score. I had searched for the reason and I have found Pop!_os (without acpi) detected only one core (instead of 16 core)!!

I had tested all solution (could I get from forums, co-workers, ...) with and without the added RAM module and none of them changed the result.

My best guess is a bug in the BIOS of my laptop, but F.22 is the latest version of the BIOS!

What do you think?