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IlyaR
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Message 1 of 2
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Another SR04XL Battery Swelling

HP Recommended
HP Pavilion 15 cx0098ur
Microsoft Windows 10 (64-bit)

So it seems that I've got the same problem as a few of the members here - laptop started making a weird noise, upon disassembly I've discovered that my now infamous SR04XL battery is swollen. I bought the laptop in Russia around the end of 2018. Now I live in Germany, so hopefully getting a replacement battery will not be an issue. 

 

Dear HP, since this battery is known to be faulty, kindly advise on what I should do to rectify the issue.

Thanks in advance.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@IlyaR I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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