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07-20-2021 01:03 PM
I have known for some time that my battery was dying. I have had to keep my laptop plugged in or 20 minutes of use would have it die. Last week I returned home from vacation and when I went to boot up my laptop I had this blue screen appear which I have come to learn it is the Blue Screen of Death??? My brother in law is pretty hand with computers so he ene=tered the bios screen and noticed that the dates on boot up were back to the origin settings and not current so he figured it was the cmos battery. I have learned that this model does not have a cmos so I just bought a replacement battery. ( i am pretty comfortable with replacing batteries etc since I have somewhat of an electrical background) I have since replaced the battery but it appears as I am back in the same position. Is there something that I need to do to get the bios aligned for a proper/current reboot? Basically what is my next step to get windows to reboot properly?
Any help would be greatly appreciated/
07-28-2021 02:45 PM - edited 07-28-2021 02:46 PM
Hi@SteveBaker34.Welcome to the HP Support Community.Apologies for all the inconvenience.
Check for the Windows updates?
Check for the BIOS update?
Try to capture the Blue screen error code?
Unplug the charge and use the laptop until the battery drains to 15%. ?
Turn off the laptop and turn it back on after 30mins. ?
I have a few steps listed below that should help you resolve this concern: if it's a battery issue.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Additional help can be found in the below articles:
Hope this helps! Keep me posted.
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