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Ayhamo
Level 3
26 20 2 4
Message 1 of 11
16,057
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Audio getting lowered automaitclly

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HP Gaming Pavilion - 15-cx0009ne
Microsoft Windows 10 (64-bit)

Hi, so i'am having an issue where my audio get lwoered automaticlly withotu the slider moving as shown in the video here which explains it, https://drive.google.com/file/d/1b5Bn-EG69g5fUmzhybpMKmx5ISX36ifW/view?usp=sharing , volume is normal but suddenly it just lower itself , i uninstalled driver with delete software, i scanned my computer and no issue, i'am running windows 2004 with latest drivers and bios from hp driver website, i really tried eveyrthing but it's just not being fixed, thanks

10 REPLIES 10
sandytechy20
HP Support Agent
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Message 2 of 11
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@Ayhamo

 

Welcome to the HP support community.

  • Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.  
    To fix audio services, open the run command and launch services.msc.  

  • In the services window search for Windows Audio and right-click on it to select Start to start the audio service. 

  • And ensure the Startup Type is set to Automatic. 

  • Click Apply and OK. 

Restart the computer and check if it works. 

If the issue persists, try the steps mention on this link: Click here. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Ayhamo
Author
Level 3
26 20 2 4
Message 3 of 11
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@

Hi, none of the solutaions worked...!  i tried to uninstall driver as said by microsoft support , but when i booted relteak driver didn't install, rather than microsft one got installed, and i cannot get relteak one,

https://drive.google.com/file/d/1k6ykdrCYb7BQBbt2hWkNfUyrCK8Eoonb/view?usp=sharing ( sorry for upldoing it to drive, it seems that after i uplode the photo it became blank)

tried to install the one from hp driver support but it says outdated , as that one is for windows 1903 not windows 2004 ( the one i'am currently using)

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KrazyToad
HP Support Agent
HP Support Agent
22,734 22,721 1,363 1,380
Message 4 of 11
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@Ayhamo

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Ayhamo
Author
Level 3
26 20 2 4
Message 5 of 11
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@

 

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KrazyToad
HP Support Agent
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Message 6 of 11
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@Ayhamo

 

This is definitely a driver issue and I'm sure this issue will be addressed in the next update

 

If you want it resolved as of now the only option is a Reset. Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

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Ayhamo
Author
Level 3
26 20 2 4
Message 7 of 11
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@Hi, as mentioed in hp driver , last update was May 10 -2019 which is more than 1 and a half year, in what chances will i be reciving an update for my problem, is it possible to report my issue so they can push up a driver update for my computer model, or possible to check if thier is a newer update which is complitable with my notebook model  

 

i also want to clarefy that when u use a headphone there is no issue what so ever, so i thnik i came to see that (B & O software) which disable it self when i plug in a headset , is the issue, you would say to uninstall it but there s a BIG diffrence in aduio quality between 2, so it might get fixed if you would help me updating the program with it's driver

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KrazyToad
HP Support Agent
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Message 8 of 11
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@Ayhamo

 

I will pass on this Feedback and since there hasn't been any HP driver update since last year, most probably the required updates will be included in the coming Microsoft updates

KrazyToad
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banhien
Level 19
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Message 9 of 11
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@Ayhamo 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104405.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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Ayhamo
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Level 3
26 20 2 4
Message 10 of 11
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@Banhien 

 

thanks for the help i unstalled and run the setup as admin but the driver didn't got installed , tried to run setup.exe from the driver file but still nothing happens and when rebooted, no driver got installed

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