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Audio is messed up

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HP Omen 17
Microsoft Windows 10 (64-bit)

Hey guys my laptop is running into issues where i try to play a video in google chrome and the audio will start out just fine but after about 10 seconds the volume goes down so much that the video is inaudible, i have tried to fix this by updating the driver, resetting the laptop, and going into every audio setting i can find and messing around with it. when i change the default format in the properties it will fix the audio for a second and after 10 seconds i'm in the same boat i was in before. any suggestions on how to fix this issue?


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Welcome to the HP Support Community.


Does it work well on a different browser? Also, help us with the exact product details.


Thanks 🙂



I am an HP Employee

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