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as2175
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Automatic Repair Not Workingh

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Hp-15-cx0154tx
Microsoft Windows 10 (64-bit)

I was browsing on internet using crome. Desktop stucked no action is working only mouse pointer is moving....then i used power button to close ....after that i started again...then i get this.

Please help me out. I don't want to lost my data that is in download folder.

15830295843602892315366194731363.jpg

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Betty0610
HP Support Agent
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@as2175

 

Welcome to the HP Support Community.

 

Let's perform the steps from here: https://support.hp.com/us-en/document/c04718479

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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as2175
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Resetting the pc is also not working ..i have already tried...there comes error 

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Betty0610
HP Support Agent
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The best way to get out of the Windows Automatic Repair not working is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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