BIOS UPDATE ISSUE (SHUTDOWN WHILE PLAYING GAMES)

[andrikent]

After updating bios to version F8, my Laptop (HP Pavillion Gaming 15 EC0037AX) is having a pretty annoying problem.

when playing games for 5 minutes, my laptop always goes into Shutdown automatically.

in the previous bios version (F5), I have never experienced such an event.

PLEASE FIX THAT BIOS BUG, ​​1 MONTH BEFORE I CALLED THE HP SUPPORT. BUT THERE IS NO SURE.

[KrazyToad]

@andrikent

Welcome to HP Community

I have gone through your Post and would like to help

Does it Shut down when connected to the AC Adapter as well?

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[andrikent]

The solution doesn't work. I have updated the driver through HPA & have updated windows through windows update.

PLEASE FIX THIS PROBLEM BY RELEASING THE LATEST BIOS UPDATE.

BIOS VERSION F8 IS VERY BAD, NOT WORTH IT TO CONSUMER.

[KrazyToad]

If the issue started after the BIOS update, I suggest you perform a BIOS Crisis Recovery

Link: https://support.hp.com/in-en/document/c02693833

Keep me posted

[andrikent]

Now BIOS version 08 has been officially removed from the HP Website.

how to install the previous version now if an error appears when trying to do this:

unable to open signature file

[KrazyToad]

@andrikent

If the BIOS Recovery fails then the BIOS version will remain 08. If BIOS recovery is successful it will revert back to the previous working version before Version 08

[deadpool9]

@KrazyToad I tried to downgrade with version F.05 Rev A by a usb flash drive but it says unable to open signature file, Infact I try to communicate with one of your hp support agent he said that they are working on new bios update but he wasn't confirm when it will get release.

[Tópik]

That's not true, it's still 0.8.

[andrikent]

PLEASE FIX THIS PROBLEM BY RELEASING THE LATEST BIOS UPDATE.

downgrade the bios is absolutely impossible.

[JessikaV]

Hi all,

A BIOS update was recently released, check this post with the solution:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/RANDOM-SHUTDOWN-AFTER-BIOS-UPDATE/m-p/7761409#M33070 

Regards, 

JessikaV
HP Support Community Administrator