cancel
Showing results for 
Search instead for 
Did you mean: 
andrikent
New member
6 5 0 0
Message 1 of 10
11,586
Flag Post

BIOS UPDATE ISSUE (SHUTDOWN WHILE PLAYING GAMES)

HP Recommended
Ec0037ax
Microsoft Windows 10 (64-bit)

After updating bios to version F8, my Laptop (HP Pavillion Gaming 15 EC0037AX) is having a pretty annoying problem.

when playing games for 5 minutes, my laptop always goes into Shutdown automatically.

in the previous bios version (F5), I have never experienced such an event.

 

PLEASE FIX THAT BIOS BUG, ​​1 MONTH BEFORE I CALLED THE HP SUPPORT. BUT THERE IS NO SURE.

9 REPLIES 9
KrazyToad
Retired
Retired
22,744 22,731 1,371 1,398
Message 2 of 10
Flag Post
HP Recommended

@andrikent


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does it Shut down when connected to the AC Adapter as well?

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
andrikent
Author
New member
6 5 0 0
Message 3 of 10
Flag Post
HP Recommended

The solution doesn't work. I have updated the driver through HPA & have updated windows through windows update.

 

PLEASE FIX THIS PROBLEM BY RELEASING THE LATEST BIOS UPDATE.

 

BIOS VERSION F8 IS VERY BAD, NOT WORTH IT TO CONSUMER.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 22,731 1,371 1,398
Message 4 of 10
Flag Post
HP Recommended

If the issue started after the BIOS update, I suggest you perform a BIOS Crisis Recovery

 

Link: https://support.hp.com/in-en/document/c02693833

 

Keep me posted

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
andrikent
Author
New member
6 5 0 0
Message 5 of 10
Flag Post
HP Recommended

Now BIOS version 08 has been officially removed from the HP Website.

 

how to install the previous version now if an error appears when trying to do this:

unable to open signature file

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 22,731 1,371 1,398
Message 6 of 10
Flag Post
HP Recommended

@andrikent

 

If the BIOS Recovery fails then the BIOS version will remain 08. If BIOS recovery is successful it will revert back to the previous working version before Version 08

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
deadpool9
Level 2
18 16 0 6
Message 7 of 10
Flag Post
HP Recommended

@KrazyToad I tried to downgrade with version F.05 Rev A by a usb flash drive but it says unable to open signature file, Infact I try to communicate with one of your hp support agent he said that they are working on new bios update but he wasn't confirm when it will get release.

Was this reply helpful? Yes No
Tópik
Level 2
8 6 0 8
Message 8 of 10
Flag Post
HP Recommended

That's not true, it's still 0.8.

Was this reply helpful? Yes No
andrikent
Author
New member
6 5 0 0
Message 9 of 10
Flag Post
HP Recommended

PLEASE FIX THIS PROBLEM BY RELEASING THE LATEST BIOS UPDATE.

 

downgrade the bios is absolutely impossible.

Was this reply helpful? Yes No
JessikaV
HP Administrator
HP Administrator
393 333 25 1,356
Message 10 of 10
Flag Post
HP Recommended

Hi all,

 

A BIOS update was recently released, check this post with the solution:

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/RANDOM-SHUTDOWN-AFTER-BIOS-UPDATE/m-p/7761409#M33070 

 

Regards, 

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation