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08-16-2020 11:49 AM
Operating System: Microsoft Windows 10 (64-bit)
After updating bios to version F8, my Laptop (HP Pavillion Gaming 15 EC0037AX) is having a pretty annoying problem.
when playing games for 5 minutes, my laptop always goes into Shutdown automatically.
in the previous bios version (F5), I have never experienced such an event.
PLEASE FIX THAT BIOS BUG, 1 MONTH BEFORE I CALLED THE HP SUPPORT. BUT THERE IS NO SURE.
9 REPLIES 9
08-19-2020 08:09 AM
Welcome to HP Community
I have gone through your Post and would like to help
Does it Shut down when connected to the AC Adapter as well?
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
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I Am An HP Employee
08-21-2020 09:18 AM
@KrazyToad I tried to downgrade with version F.05 Rev A by a usb flash drive but it says unable to open signature file, Infact I try to communicate with one of your hp support agent he said that they are working on new bios update but he wasn't confirm when it will get release.
09-03-2020 12:32 PM
A BIOS update was recently released, check this post with the solution:
HP Support Community Administrator
I work on behalf of HP
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