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‎03-18-2023 07:09 AM

HP Recommended
Product: OMEN 15

When I first got my omen in 2021 I would play Apex at around 80 degreed C on my CPU, Now its 85-100 degrees C. I have fans going on and my window open to cool it and it does work a bit. But, now when I try to play any game my CPU can get 50-60 and when it happens the FPS is really bad and I cant play anything. Is there a way to fix this my self? Or do I need to find a local repair shop to get it checked out? 
Specs if need (has not been changed):

Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 12.0 GB (11.8 GB usable)
System type 64-bit operating system, x64-based processor


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1 REPLY 1

‎03-21-2023 04:00 AM

HP Recommended

Hi @Bnae,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP as it needs a fix. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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