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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN Laptop - 17-cb1001nu
Microsoft Windows 10 (64-bit)

Hello guys. I preinstall my windows last night, and now I am facing the Battery calibrate issue. ( I always have it with HP Omens) I think I updated BIOS to the last version: © BIOS : F.31-08/20/2021  (not sure if this is the last version for my laptop) but, when I choose to find updates from the site (to detect auto) it ask's me for Win Version, but my Windows version is: 21H2 (19044.1586)
In site it gives me options only for: 
Windows 10 version 1909 (64-bit)
Windows 10 version 2004 (64-bit)
Windows 10 (64-bit)
Windows 10 version 20H2(64-bit)
Mine is missing, so last time I downloaded BIOS Version for 20H2(65-bit) 
Not sure if this is okay. Tell me if I am wrong. At the end im running battery scan to calibrate, laptop were on charger whole night - nothing happened, restarted it, nothing happened... Cannot calibrate the battery.

6 REPLIES 6
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@iloveyouma69

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

  • In the Component Tests menu, click Power, and then click an AC Adapter Test.
  • Click Run once.
  • The AC Adapter Test begins.
  • When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery. (only for removable battery)
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only. (only for removable battery)
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

I did the BIOS Default - nothing changed.
In the hardware diagnostic I have only these options:  https://imgur.com/a/Nro8VW9  (when restart and press F2)
When i run hardware diagnostic in windows (not from F2)  - > https://imgur.com/a/weIc7Td
https://imgur.com/a/eeyXJwI

HP Recommended

Nothing did change.

HP Recommended

just  maybe you need new battery

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