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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
Microsoft Windows 11

The best instructions were by Echo_Lakes.  Follow the procedure exactly and you should have no problem.  Be patient, the procedure takes about 6 hours.  Three hours for the discharge and 3 hours for the charge.  It worked for me, and I tried just about everything recommended (that did not work).

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