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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
OMEN by HP Laptop 17-an0xx
Microsoft Windows 10 (64-bit)

I have an OMEN 17t laptop. We all know gaming laptop batteries are not the best, but nowadays, my laptop charges to full extremely quickly and dies within an hour. This wasn't the case like a month ago. My battery percentage will be at like 20% then laptop will abruptly shutdown. I have checked my powerplans to make sure that they are not causing the abrupt shutdown. Could you guys give me a fix for this issue please.

3 REPLIES 3
HP Recommended

Hello @Tahjae

 

Its not discharging at a fast rate while turned off also is it?

I would guess its just getting at its end of life already.

Are you still under warranty? If so, perhaps HP will exchange batteries?

Here is the contact link...

Contact HP Worldwide | HP® Official Site

Choose the country you are in, then choose Support and follow the prompts.
NOTE: Options and hours of operation vary between countries.

HP Recommended

No it does not discharge at a fast rate when turned off. I'm thinking some drivers or some software issue is making it behave this way. As i said, it's only been behaving like this since for a month or so. I tried checking for battery driver updates and so on but they don't solve the problem.

HP Recommended

OK thanks. There are no battery drivers to download that I know of.

Have you ran the UEFI Diagnostics to see if the tests show its failing?

F2 at power-on will access the menu. Go to Component tests and then Power.

Dont test from inside Windows, use the F2 menu.

HP How to use Diagnostics

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