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‎12-13-2018 01:42 PM - edited ‎12-13-2018 02:05 PM

HP Recommended
Product: OMEN Laptop 17 Inch
Operating System: Microsoft Windows 10 (64-bit)

Just in the past few days my laptop has shown "plugged in, not charging" by the battery icon and will not charge at all. I have tried shutting down and holding the power button for 30 seconds to a minute and that has not worked. I even ran the battery diagnostics and everything is fine with it. Please help I am gettign really nervous.

8 REPLIES 8

‎12-13-2018 02:08 PM

HP Recommended

Welcome to the HP Support Community @alxh247

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎12-13-2018 02:09 PM

HP Recommended

The product number is X7N77AV

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‎12-13-2018 02:36 PM - edited ‎12-13-2018 02:37 PM

HP Recommended

@alxh247

 

Your model:   OMEN by HP - 17-w200 CTO

 

Please install these 2 driver updates:

 

Intel Management Engine Interface (MEI) Driver (Windows 10 v1803)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-w200-laptop-pc/13823501/mod...

 

Intel Dynamic Platform and Thermal Framework Client Driver - Kaby Lake (Windows 10 v1803)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-w200-laptop-pc/13823501/mod...

 

Reboot:

 

Then install BIOS update:

 

HP Notebook System BIOS Update (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-17-w200-laptop-pc/13823501/mod...

 

Reboot:

 

Some fixes from the BIOS update:

 

FIXBATTERY.PNG

 

REO

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‎12-13-2018 02:51 PM

HP Recommended

I tried doing the BIOS update but it says it needs the ac power adapter to be plugged in when it is. I hit restart and it is showing me a "HP Bios Update" page and wouldnt let me hit the update now button.

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‎12-13-2018 02:55 PM

HP Recommended

@alxh247

 

What version BIOS do you have installed???

 

REO

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‎12-13-2018 02:55 PM

HP Recommended

I dont know how to tell and I believe the laptop just died.

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‎12-13-2018 03:32 PM

HP Recommended

@alxh247

 

Try doing the hard reset again???

 

REO

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‎12-13-2018 03:34 PM

HP Recommended

It wont turn on... even when plugged in to an outlet that I have tested that has power going to it. The charger is in and connected and shows a charging light then imediatly goes out.... It wont charge at all or power on

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