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Message 1 of 6
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Battery Swelling (SR04XL)

HP Recommended
15-CE074TX
Microsoft Windows 10 (64-bit)

I notice my laptop mousepad and keyboard lift up a little bit which is clearly visible.

I took the laptop to hp service person he told me that

My laptop battery expands a lot like it's going to explode at any time.

The battery bottom is torn apart and the 4 sliver cells are visible too.

 

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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@Sahil755 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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I have the same issue with my laptop.  I have an HP spectre 360.  I use it for business.  I started having issues with the trackpad, but I use a keyboard, and keep my laptop on a stand, so it didn't bother me.  I noticed the trackpad starting to rise the past week, and I came into my office Saturday and the trackpad was split because of the rise.  I thought there must be something under it, but it is a swollen battery.  My computer is 2.5 years old.  Has there been a battery recall that I am unaware of?  I cannot find a support number anywhere.  Please advise.

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HP Support Agent
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@mross369

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please contact HP Support in your Region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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I am not getting an option to chat or receive a phone number or a form.   I have a visit the support community and a service center locator.  How do I find out if this is a recall issue?  

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@mross369

 

I have sent you a private message with the Number for HP Support

KrazyToad
I Am An HP Employee

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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