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08-15-2020 04:14 AM
I notice my laptop mousepad and keyboard lift up a little bit which is clearly visible.
I took the laptop to hp service person he told me that
My laptop battery expands a lot like it's going to explode at any time.
The battery bottom is torn apart and the 4 sliver cells are visible too.
08-15-2020 06:53 PM
@Sahil755 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
Thank you for visiting the HP Support Community.
I am an HP Employee
09-21-2020 01:25 PM
I have the same issue with my laptop. I have an HP spectre 360. I use it for business. I started having issues with the trackpad, but I use a keyboard, and keep my laptop on a stand, so it didn't bother me. I noticed the trackpad starting to rise the past week, and I came into my office Saturday and the trackpad was split because of the rise. I thought there must be something under it, but it is a swollen battery. My computer is 2.5 years old. Has there been a battery recall that I am unaware of? I cannot find a support number anywhere. Please advise.
09-22-2020 09:27 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee