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Mnh713
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Message 1 of 2
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Battery Swelling is warping the keyboard

HP Recommended
OMEN By HP - 17-W151nr
Microsoft Windows 10 (64-bit)

It seems like this is a common problem with HP laptops and some batteries are being recalled. I don’t see any batteries for the omen being recalled. What’s my best course of action to get this fixed? Should I try to remove this myself immediately? If there a risk of fire?  Is it easy enough for someone with no experience to replace a battery?

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mnh713

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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