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‎05-17-2019 11:07 PM

HP Recommended
Product: OMEN by HP - 17-w151nr
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

The front right corner of my laptop when opened (just to the right of the touchpad) has swollen a large amount.  The touchpad itself is hard to use, and some of the arrow keys are bulging out.  The warranty has expired, but this seems like a fire waiting to happen (search youtube for LiPo failure).  What can I do to fix the issue and use this laptop again?

 

-TD

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2019 11:23 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.

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1 REPLY 1

‎05-17-2019 11:23 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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