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gaed
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Message 1 of 2
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Battery back to 0 level when turn on laptop and takes ages to charge

HP Recommended
HP Pavilion Gaming - 15-ec0000na
Microsoft Windows 10 (64-bit)

HP HP Pavilion Gaming - 15-ec0000na  bought last March 2020 still under warrant

Problem: Battery back to 0 level when turn on laptop and takes ages to charge...

Hello everyone, I need  some help, thank you

I have contact Costumer support... I was given basic tips as the battery test shows their side 

as no issue, to my laptop test same no problem...the advice given was to remove the battery 

wait 30s and put back...Nope, unfortunately  the big issue remains  ...

I charge the machine but when I restart it suddenly the battery level shows a warring 0...

I have written the HP costumer service and waiting for a replay...

Well anyone can help? Any advices will be most appreciate

thank you  very much

gaed

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@gaed, Welcome to the HP Support Community!

 

I understand you are getting plugged in not charging properly and taking time to charge,

 

Don't worry I'll help you out..

 

Did you make any software or hardware changes to your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand them by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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