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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎11-22-2018 04:24 AM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

Battery connected, but not charging. I have un a Laptop Omen and Win 10 64-bit

I did the test with "Hp Support Assistant" is the result is "battery ok"

What can I do?

Thank you.

1 REPLY 1

‎11-22-2018 07:59 AM

HP Recommended

What is the full product number?

Its located in the HP Support Assistant.

Run the diagnostics from outsid of Windows... Tap F2 at power on and go to component tests > Power and test everything there.

HP How to use Diagnostics

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