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‎05-01-2020 10:05 PM - edited ‎05-02-2020 02:53 AM

HP Recommended
Product: hp omen 15 dc0001nx
Operating System: Microsoft Windows 10 (64-bit)

hi, i noticed  recently that my laptop when i play ac syndicate reach 90+ celsius it may also reach up to 98 and while iam (plugged in) i also noticed that while iam gaming at that temperature  the battery percentage instead of going up is discharging and decreasing but it shows plugged in normally, but after it cool down maybe at 80+ celsius it charge normally again. is that a safe system at which it stops charging at high temps or a problem? my cpu is i7 8750h 

 

1 person had the same question
2 REPLIES 2

‎05-02-2020 02:49 PM

HP Recommended

@Ziadhisham 

 

Do you use its original charger which is a 135 W AC power adapter ? If yes, looks like your charger does not supply full its capacity. You may need to replace.

 

Regards.

BH
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‎05-02-2020 10:35 PM - edited ‎05-02-2020 10:36 PM

HP Recommended

i use the original charger but how there is a problem with the charger and needs to be replaced while it can charge ?  is there any other solution ?

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