Battery draining even when plugged to power

[Seb_vince254]

The battery slowly drains while gaming under performance mode even though I'm plugged in. In a 2 hour session the battery drains about 40%. I noticed it while playing games and it started a couple of weeks ago. Even when unplugged form power the battery drains very fast. I bought it about 3 months ago .Is this normal behavior?

HP Victus 16-d0129tx. Intel i7 11th gen with Nvidia RTX 3060

[ub6424]

Hello @Seb_vince254 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests but focus on <Power/Battery> component test

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

[Seb_vince254]

[Seb_vince254]

I have done the tests but the issue is still there

[ub6424]

---

@Seb_vince254 wrote:

I have done the tests but the issue is still there

---

Hello @Seb_vince254 

it was a test not a fix.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Seb_vince254]

OS Name - Microsoft windows 11 pro

Version - 10.0.22621 build 22621

System Model Vinctus by hp laptop - 16-d012xxx

System SKU ( equals HP product number (p/n) ) - 16-d0129tx

Processor -11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz, 2304 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date - AMI F.20, 24-Aug-22

[Butchc00per]

I will add myself with the same problem, slightly different config (i5 11400H but same graphics card.

Everything good in the tests.Thing is it is draining around 10% in Balanced per hour but also Throttlestop is being used for the CPU. Otherwise i am afraid i would see almost the same draining of the battery as you. I am really curious to see if it is an issue or a "feature". 

[ub6424]

Hello @Seb_vince254 

Your product number (p/n) is 49W73PA

[ub6424]

Hello @Seb_vince254 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A

339.2 MB

Mar 10, 2022

Download

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

- Focus on Component tests <Power/Battery>

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Seb_vince254]