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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-26-2022 06:07 AM

HP Recommended

Hello @Seb_vince254 

 

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1664193968046.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Restart Windows

(8) --->>> Check if battery is draining when plugged to power

(9) Please report your results

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‎09-28-2022 04:47 AM

HP Recommended

After checking I see that the battery is still draining 

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‎09-28-2022 06:25 AM

HP Recommended

Hello @Seb_vince254 

 

This is a clear sign that the battery needs to be replaced.

 

Kind regards

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‎09-28-2022 01:03 PM

HP Recommended

How and where can I get a replacement battery? Am currently in Kenya.

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‎09-28-2022 01:51 PM

HP Recommended

Hello @Seb_vince254 

 

You need to buy:

HP spare part number: M39179-005
HP compatible part numbers: WK04XL HSTNN-OB2C M39179-005 M38822-AC1

Description: SKO-BATT 4C 70Wh 4.55Ah LI WK04070XL-PL

 

Search on aftermarket ( ebay, aliexpress, amazon ... ) or ask a local computer store for help.

 

Good luck

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‎09-29-2022 01:55 AM

HP Recommended

Hello @Seb_vince254 please keep me updated

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