Battery failure

[Qvcaddict57]

Replaced jack in power connector charging port damaged  since then it's telling me battery is low and needs changing 

[A_Gayathri]

Hi @Qvcaddict57 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are encountering battery failure issues after replacing the power connector charging port jack on your HP OMEN laptop, there could be a few possible reasons for this problem. 

Here are some steps you can take to troubleshoot the issue:

• Check the Battery Connection: Ensure that the battery is properly connected to the laptop. Sometimes, during repairs, the battery connector may not be reattached securely, leading to issues like this.
• Inspect for Damage: Replacing the power connector charging port jack could potentially cause damage to other components if not done carefully. Check the battery and surrounding components for any visible signs of damage.
• Reset BIOS/UEFI Settings: Sometimes, resetting the BIOS/UEFI settings can help resolve hardware-related issues. To do this, you typically need to enter the BIOS/UEFI setup during the boot process (usually by pressing a key like F2, F10, Del, or Esc), then find the option to reset to default settings.
• Update BIOS/UEFI Firmware: Ensure that your laptop's BIOS/UEFI firmware is up to date. Sometimes, firmware updates address hardware compatibility issues and can help resolve battery problems.  Software and Drivers for OMEN by HP - 17-an007na
• Run Battery Diagnostics: Many laptops, including HP OMEN models, come with built-in battery diagnostic tools. You can usually access these tools through the BIOS/UEFI setup or by using HP's built-in diagnostics tool. Running these tests can help identify if there are any issues with the battery itself.  HP PCs - Testing for hardware failures
• Check Power Settings in Windows: Make sure that your power settings in Windows are configured correctly. Sometimes, changes to hardware components can cause Windows to misinterpret power management settings.

Refer to this document: OMEN by HP - 17-an007na

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Qvcaddict57]

I ran battery diagnostic and the failure I'd is OLMXVO 8M3C1M  MFPUQK CO9SO3 

[Qvcaddict57]

The power jack port was a simple clip in surly that wouldn't cause any damage ?

[A_Gayathri]

Hi @Qvcaddict57 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!