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‎10-02-2022 05:19 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

I Recently purchased hp victus laptop with ryzen 5 5600h and rx 5500m graphics.First day when I checked battery using hp assist software,it shows need to calibrate.When i clicked info then the battery health is given as 94 percent with 64 whr capacity.The orginal capacity is 70 whr.When I run another check it was 62 whr.Then 60,59 whr on further tests.Now I calibrated the battery and result is 64 whr again.Do I need to replace the device or battery?

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2 REPLIES 2

‎10-02-2022 06:50 AM

HP Recommended

Hello @Gokul1324 

 

Please < calibrate > your battery ... this way

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1664715002929.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results

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‎10-07-2022 04:58 PM

HP Recommended

Please report back

Kind regards

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