Battery issues in my laptop I purchased today

[Aditya84]

I got my laptop yesterday from Amazon and it have battery issues

1. Not charging

2. Fast Discharging

It's battery get drained and laptop gets dead . When I contacted Amazon they do not have any technician to help me so I contacted hp for help and they said that they will send a technician with 24-48 hrs but it's 24hrs already and there is no call from any technician yet. I have talked to the technical support support team in whatsApp but they said that they can't do anything. What can I do now my replacement period is also getting over after 4-5 days . 

[ub6424]

Hello @Aditya84 

Sorry to hear that you are having problems ... I would like to help you.

The charger could be defective.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on Component tests ( AC Adapter / Battery )

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Aditya84]

Sir my laptop is already dead how can i perform them all but i have performed a diagnosis before it's goes off. I just want the technician to come in my home at the earliest. 

 

[ub6424]

Hello @Aditya84 

Please check power supply (AC Adapter) as I requested.

[Aditya84]

How can I check the adapter, only the technician can check that 😢

Are you from Hp support team? 

[ub6424]

Hello @Aditya84 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

(2) Run <HP Diagnostics for Windows>

- Perform <all> tests

- Focus on Component test <AC Adapter (power supply) / Battery>

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Aditya84]

Sir my laptop is already dead .how can I perform that diagnosis test and when I plug it with my charger it doesn't even show the orange battery indicator it's not even charging. 

[ub6424]

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@Aditya84 wrote:

Sir my laptop is already dead .how can I perform that diagnosis test and when I plug it with my charger it doesn't even show the orange battery indicator it's not even charging. 

---

Hello @Aditya84 

This is clearly a technical error

Return the device immediately and buy a new notebook. As the reason for the return specify:

Charger defective or other combined technical error.

Kind regards

[ub6424]

Please report back

Kind regards