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1-_Pragmatist
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Message 1 of 2
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Battery lasts 2 hours and doesn't charge while laptop is open

HP Recommended
OMEN 15-dh1054nr
Microsoft Windows 10 (64-bit)

Hi,

 

I am experiencing what I believe to be a hardware issue, which is becoming increasingly frustrating. Anyone know what's going on/have a solution?

 

Machine Details:

OMEN 15-dh1054nr

Software Build ID: 19WW2M8T601#SABA#DABA

Processor: Intel(R) Core(TM) i7-10750H CPU @ 2.60 GHz

64-bit on Windows 10

RAM: 16 GB

 

Problem:

As in Subject Line. Battery used to last longer than it does now (maybe 5+ hours?). Now it lasts about 2 hours from full charge to 0 while doing some standard internet browsing and maybe 40% of the time spent on YouTube.

 

Attempted Solutions:

I downloaded all of the available software and driver updates on the HP website and through the HP Support Assistant.

 

This laptop is under warranty for another 7 months so my last bet is to send it back and have HP solve the problem, but I'd prefer to solve this the crowdsourced way first, if possible.

 

Thanks for your help!!

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@1-_Pragmatist, Welcome to the HP Support Community!

 

I understand that you have an OMEN 15-Dh1054nr and the battery is not charging. You've done a remarkable job performing the steps. 

 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 70%?

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

  • Open the device manager. 
  • Expand "Batteries". Right-click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
  • Close the device manager. Restart the laptop.
  • The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to the battery draining out. 

 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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